Privacy policy

Last updated: 20 August 2026

Torque Haus respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Torque Haus (“we”, “us” or “our”) collects, uses, stores and shares your personal information when you visit our website, make a purchase, contact us, sign up for marketing or otherwise interact with Torque Haus.

This policy applies to our website, Shopify store and associated online services, including purchases made through Shop where applicable.

1. Who We Are

Torque Haus is responsible for the personal information we collect and use about you when you interact directly with our business.

Business: Torque Haus
Website: torque-haus.co.uk

For data protection purposes, Torque Haus acts as the data controller for the personal information described in this policy where we determine how and why that information is used.

2. Information We Collect

Depending on how you interact with Torque Haus, we may collect the following types of personal information.

Identity and Contact Information

This may include:

  • Your name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

Order and Transaction Information

When you place an order, we may collect information including:

  • Products purchased

  • Order value

  • Order number

  • Payment status

  • Delivery details

  • Returns, refunds or exchanges

  • Previous purchases and order history

Payment information is processed securely through Shopify and/or the payment provider selected during checkout. Torque Haus does not ordinarily receive or store your full payment card details.

Account Information

If you create an account or use services such as Shop, information associated with your account may be processed to provide features such as saved information, order tracking and a more convenient checkout experience.

Website and Device Information

When you use our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website activity

  • Pages viewed

  • Products viewed

  • Shopping basket activity

  • Referring website or source

  • Cookie and similar technology information

Communications

If you contact Torque Haus, we may retain information contained within your communication, including enquiries, customer service requests, complaints, reviews or other correspondence.

Marketing Information

If you subscribe to our marketing communications, we may collect:

  • Your email address

  • Marketing preferences

  • Consent records

  • Information about your interaction with our marketing communications

3. How We Collect Your Information

We may collect personal information:

  • Directly from you when you place an order

  • When you create an account

  • When you contact us

  • When you subscribe to marketing

  • When you submit a form

  • When you interact with our website

  • Automatically through cookies and similar technologies

  • Through Shopify and services connected to our Shopify store

  • Through payment, delivery or other service providers where necessary to provide our services

4. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders

  • Take and manage payments

  • Arrange delivery

  • Provide order updates

  • Process returns, refunds or exchanges

  • Respond to customer enquiries

  • Provide customer support

  • Maintain customer and transaction records

  • Prevent fraud and protect our website and customers

  • Operate and improve our website

  • Understand how customers use our website

  • Improve our products and customer experience

  • Send marketing communications where permitted

  • Manage competitions, promotions or other customer activities

  • Comply with our legal, accounting and regulatory obligations

  • Establish, exercise or defend legal claims

We will only use personal information where we have a lawful reason to do so.

5. Our Lawful Bases for Processing

Under UK data protection law, we rely on different lawful bases depending on why your information is being used.

Contract

We process information where it is necessary to enter into or fulfil a contract with you.

For example, we need your name, delivery address and contact information to process and deliver an order.

Legal Obligation

We may process and retain information where we are legally required to do so, including for accounting, taxation, consumer protection or regulatory purposes.

Legitimate Interests

We may use information where it is necessary for the legitimate interests of Torque Haus or another party, provided those interests do not override your rights and freedoms.

These interests may include:

  • Operating and improving our business

  • Providing effective customer service

  • Protecting our website and customers

  • Preventing fraud

  • Understanding business performance

  • Improving products and services

  • Maintaining appropriate business records

Consent

Where required, we will ask for your consent before processing your personal information.

This may include certain marketing activities and the use of non-essential cookies.

Where we rely on consent, you can withdraw it at any time.

6. Marketing Communications

We may send you marketing communications about Torque Haus products, launches, offers, events or other relevant updates where we have permission or another lawful basis to do so.

Where consent is required, you will be given a clear choice about whether you want to receive marketing.

In certain circumstances, we may be permitted to contact existing customers about similar Torque Haus products or services where the legal requirements for doing so are met.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained within the email or by contacting us.

Opting out of marketing will not prevent us from sending essential service communications relating to an order, payment, delivery, return or customer service enquiry.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website and online store to function correctly. These may support functions such as:

  • Shopping baskets

  • Checkout

  • Security

  • Customer accounts

  • Website functionality

We may also use optional cookies for purposes such as:

  • Analytics

  • Website performance

  • Personalisation

  • Advertising

  • Understanding how visitors interact with the website

Where consent is legally required, non-essential cookies will not be used until you have made your choice.

You can manage your cookie preferences using the cookie controls available on our website.

Further information will be available in our Cookie Policy.

8. Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce technology that allows us to operate our website, process orders and provide online shopping services.

When you browse or purchase from Torque Haus, Shopify may process personal information on our behalf or for its own purposes depending on the Shopify service being used.

This may include information relating to:

  • Your device and browsing activity

  • Your order

  • Your contact information

  • Your delivery information

  • Your payment

  • Your interaction with Shopify or Shop services

Shopify has its own privacy information explaining how it processes personal information.

9. Who We Share Information With

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate Torque Haus and provide our services.

These may include:

Ecommerce Providers

Including Shopify and services integrated into our online store.

Payment Providers

Payment processors may receive information required to securely process payments, prevent fraud and manage transactions.

Delivery Providers

We may provide delivery companies and couriers with information required to deliver your order, including your name, address and contact information.

Technology Providers

We may use companies that provide services such as:

  • Website hosting

  • Email communications

  • Customer support

  • Analytics

  • Website functionality

  • Fraud prevention

  • Data storage

Marketing and Advertising Providers

Where appropriate and subject to applicable privacy and cookie requirements, we may use marketing, analytics or advertising platforms to understand our audience and promote Torque Haus.

Professional Advisers

Information may be shared where necessary with accountants, insurers, legal advisers or other professional service providers.

Authorities and Legal Requirements

We may disclose information where required by law, regulation, court order or another lawful request from a competent authority.

We only provide third parties with information that is reasonably necessary for the relevant purpose.

10. International Data Transfers

Some of the companies that provide services to Torque Haus, including technology and ecommerce providers, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it receives an appropriate level of protection.

Where required, this may include relying on:

  • UK adequacy regulations

  • Approved contractual safeguards

  • Other legally recognised transfer mechanisms

Individual service providers may also provide further information about international transfers within their own privacy policies.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

How long information is retained will depend on factors including:

  • The nature of the information

  • Our relationship with you

  • Whether an order or customer service matter remains active

  • Legal and regulatory requirements

  • Tax and accounting obligations

  • Fraud prevention requirements

  • Whether information may be required in relation to a dispute or legal claim

Transaction and accounting information may be retained for longer where required by applicable law.

When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it where appropriate.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

Access

You can ask us for a copy of the personal information we hold about you.

Rectification

You can ask us to correct personal information that is inaccurate or incomplete.

Erasure

You can ask us to delete your personal information in certain circumstances.

Restriction

You can ask us to restrict how your personal information is used in certain circumstances.

Data Portability

In certain circumstances, you can ask us to provide personal information you supplied to us in a structured, commonly used and machine-readable format or transfer it to another organisation.

Withdraw Consent

Where we rely on your consent, you can withdraw that consent at any time.

Withdrawing consent does not affect processing that was lawful before your consent was withdrawn.

Object to Processing

You may have the right to object to certain processing based on our legitimate interests.

You have the right to object at any time to the use of your personal information for direct marketing.

If you object to direct marketing, we will stop using your information for that purpose.

These rights are not absolute and may not apply in every circumstance.

To exercise your rights, contact us using the details provided in this policy.

We may need to confirm your identity before completing a request to help protect your information.

13. Automated Decision-Making

Torque Haus does not intend to make decisions about customers based solely on automated processing where those decisions would produce legal or similarly significant effects.

Our ecommerce, payment and fraud-prevention providers may use automated systems as part of their security and fraud detection processes. Where applicable, their own privacy policies provide further information about these activities.

14. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

Our ecommerce and payment providers also operate their own security measures for the information they process.

While we take appropriate steps to protect personal information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

15. Third-Party Websites

Our website may contain links to websites or services operated by other organisations.

Torque Haus is not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any external website or service before providing personal information.

16. Complaints

If you have concerns about how Torque Haus has handled your personal information, please contact us first so that we have the opportunity to investigate and respond.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Further information about making a complaint is available directly from the ICO.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business

  • Changes to our website or services

  • New technology or service providers

  • Changes to applicable laws or regulations

The latest version will always be published on our website with the date it was last updated.

18. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact us.