Shipping policy

Last updated: 20 August 2026

This Shipping & Delivery Policy explains how Torque Haus processes, dispatches and delivers orders placed through our website.

We aim to make delivery as straightforward as possible and will keep customers informed where there are any significant issues with an order.

1. Order Processing

Orders are normally processed within:

[INSERT DISPATCH TIME – e.g. 1–3 working days]

Working days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends, bank holidays or particularly busy periods will begin processing on the next available working day.

Dispatch times are separate from the delivery time provided by the courier.

2. Made-to-Order, Pre-Order or Personalised Products

Some Torque Haus products may have longer processing times where they are:

  • Made to order

  • Personalised

  • Customised

  • Available for pre-order

  • Subject to a stated lead time

Where a product has a longer processing or dispatch period, this will be shown on the relevant product page where applicable.

If an order contains products with different dispatch times, we may either:

  • Dispatch the order together once all items are ready; or

  • Send items separately

Where appropriate, this will be made clear during the ordering process or communicated to you.

3. UK Delivery

Torque Haus currently offers delivery using:

[INSERT COURIER/S]

Available delivery services and prices will be displayed at checkout.

Estimated delivery times will depend on the delivery service selected.

Unless otherwise stated, delivery estimates begin once your order has been dispatched and do not include our processing time.

4. Delivery Charges

Delivery charges are calculated and displayed during checkout before you complete your purchase.

Charges may vary depending on factors including:

  • Delivery service selected

  • Parcel size

  • Parcel weight

  • Delivery destination

  • Order value

  • Any promotional shipping offer currently available

You will be able to review the applicable delivery charge before placing your order.

5. Delivery Times

Delivery estimates provided on our website or at checkout are estimates unless we have expressly agreed a guaranteed delivery date with you.

We will make reasonable efforts to dispatch and deliver orders within the times stated.

Under UK consumer law, unless a different delivery period has been agreed with you, goods must generally be delivered without undue delay and within 30 days of the contract being entered into.

If we become aware of a significant delay affecting your order, we will contact you where reasonably possible.

6. Tracking

Where tracking is available for your chosen delivery service, tracking information will normally be provided after your order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed to the courier.

Please check the tracking information provided by the courier for the latest available delivery updates.

7. Correct Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please check your:

  • Full name

  • House number or building name

  • Street

  • Town or city

  • Postcode

  • Contact information

before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at:

[torquehausclothing@gmail.com]

We will try to update the address where possible, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

8. Orders Returned Due to Incorrect Addresses

If an order is returned to Torque Haus because the delivery details supplied by the customer were incorrect or incomplete, we will contact you where possible.

Additional delivery charges may apply if you ask us to resend the order.

If a refund is appropriate instead, this will be handled in accordance with your statutory rights and our Returns & Refunds Policy.

9. Missed or Uncollected Deliveries

Depending on the courier, a delivery may be:

  • Reattempted

  • Redirected

  • Taken to a collection point

  • Returned to Torque Haus

Customers are responsible for following any courier instructions relating to missed deliveries or parcel collection.

If a parcel is returned to us because it was not collected within the courier's specified collection period, additional postage charges may apply if you ask us to resend it.

10. Delivery to a Safe Place or Neighbour

Some delivery providers may offer customers the option to request delivery to:

  • A nominated safe place

  • A neighbour

  • Another location permitted by the courier

These arrangements may be managed directly through the relevant courier.

Your statutory rights regarding delivery and responsibility for the goods remain unaffected.

11. Delayed Parcels

Courier delays can occasionally occur due to circumstances such as:

  • Severe weather

  • Transport disruption

  • High seasonal parcel volumes

  • Courier network delays

  • Industrial action

  • Events outside our reasonable control

If your tracking has not updated or your parcel is significantly later than expected, please contact us.

Email: [torquehausclothing@gmail.com]

Please include your order number so we can investigate.

12. Lost Parcels

If you believe your parcel has been lost in transit, please contact Torque Haus rather than relying solely on the courier to resolve the matter.

Please provide:

  • Your name

  • Order number

  • Delivery address

  • Any relevant tracking information

We will investigate the delivery with the courier where appropriate.

Where Torque Haus remains legally responsible for delivery, we will arrange an appropriate remedy if the parcel is confirmed as lost.

This may include a replacement or refund depending on the circumstances and product availability.

13. Damaged Parcels

If your parcel arrives visibly damaged, please photograph the packaging before disposing of it where possible.

If the product inside has also been damaged, contact us as soon as reasonably possible and provide:

  • Your order number

  • Photographs of the packaging

  • Photographs of the damaged item

  • Details of the issue

We will handle damaged goods in accordance with our Returns & Refunds Policy and your statutory consumer rights.

14. Responsibility for Goods During Delivery

Where Torque Haus arranges delivery to a consumer, responsibility for loss or damage generally remains with us until the goods come into the physical possession of you or a person identified by you to receive them.

Different rules may apply if you independently arrange for a carrier that was not offered by Torque Haus.

Nothing in this policy limits your statutory consumer rights.

15. Multiple Parcels

Some orders may be dispatched in more than one parcel.

This may happen because of:

  • Product size

  • Stock location

  • Different processing times

  • Packaging requirements

Where possible, you will receive relevant dispatch or tracking information for each shipment.

16. International Delivery

[CHOOSE ONE BEFORE PUBLISHING]

If Torque Haus does not currently ship internationally:

Torque Haus currently delivers within the United Kingdom only.

We may introduce international delivery in the future.

If Torque Haus will ship internationally:

International delivery may be available to selected destinations shown at checkout.

International customers may be responsible for customs duties, import taxes, handling charges or other fees imposed by their destination country.

These charges are not normally included in the price paid to Torque Haus unless expressly stated otherwise.

International delivery times may vary depending on customs processing and the destination country's delivery network.

Customers are responsible for checking any applicable import restrictions or charges before ordering.

17. Delivery Restrictions

We may be unable to deliver certain products or orders to particular destinations because of:

  • Courier restrictions

  • Product restrictions

  • Parcel dimensions

  • Weight limitations

  • Legal or regulatory restrictions

Where we cannot fulfil an order because of a delivery restriction, we will contact you and provide an appropriate refund where required.

18. Orders Containing Restricted Products

If Torque Haus introduces any products that are subject to specific transport, age or delivery restrictions, additional delivery conditions may apply.

Any relevant restrictions will be communicated where required.

19. Delivery Promotions

From time to time, Torque Haus may offer:

  • Free delivery

  • Discounted delivery

  • Promotional delivery rates

Any qualifying conditions will be stated as part of the relevant promotion.

Promotional delivery offers may be changed or withdrawn, but this will not affect orders already placed under a valid promotion.

20. Contact Us

If you have a question about the delivery of your order, please contact:

Torque Haus
Email: [torquehausclothing@gmail.com]

Please include your order number wherever possible.

21. Related Policies

You may also wish to read our:

  • Returns & Refunds Policy

  • Terms & Conditions

  • Privacy Policy

These policies should be read alongside this Shipping & Delivery Policy.